What’s covered in the maintenance service?
1. Cleaning of grinder
Removing stuck debris from the nozzle and grinding chamber.
2. Recalibration of grind setting(1 time)
After cleaning, we will set the grind setting to approximately 18g for a double dose on a dark roast.
Do note that different origins of beans and freshness can result in different extraction results. Also, there’s always a variation to the techniques to how the person tamp. Users will have to fine-tune the grinder further accordingly to have its best result.
The dosage weight will also be influenced by how filled in the hopper.
As the coffee powder is sticky, there’s no guarantee that the powder will not retain or stuck again upon usage. Do note that we do not calibrate the timer.
The following are NOT included.
They are optional. The price will vary depending on the model and will be on discount if it’s done together with the maintenance.
3. Any repairs
This includes stuck burrs, stuck adjustment collars, damaged gears, worn burrs, electrical faults, etc.
All repair charges will be quoted after inspection.
4. Replacement of Burrs (Optional at an additional charge)
Depending on the size of the burrs, most burrs should last a few hundred kgs of grind unless being damaged by hard objects hidden among the beans. As such, there’s no warranty provided for the burrs. If your grinder shows some unusual issues, like being unable to grind fine enough under the maximum setting, you might want to replace the burrs.
When should I do maintenance?
It’s impossible to tell when maintenance is required as it depends on the usage, cleaning habits of the user, and the coffee condition.
If you are in doubt, for Singapore, we recommend maintenance to be done once every 2-3 years or after 100kg of extractions, whichever is first.
If you use the Pulygrind Grinder Cleaner or clean the nozzle of the grinder’s nozzle regularly, you may want to do it once every 3-4 years.
Overall, your machine can last for decades under proper care.
How long will it take to finish the maintenance?
Usually, we will get the maintenance done in 5 working days, depending on how busy the workshop is.
We will recommend clients schedule maintenance before the peak seasons, especially Christmas and Chinese New Year.
What models are accepted?
We only provide maintenance for models sold by our company.
Terms and conditions:
1. Warranty – Services are warrantied for 30 days on the serviced parts, excluding issues with sound, transportation, vibrations and aesthetics of the machine. Hardware installations or upgrades performed knowingly or otherwise by the user or a third party, adjustment of settings and hardware tampering will void the warranty. Recurrence of issues due to wear and tear, formation of scales due to improper water softening, or abuse of machine will be treated as a new repair at additional cost.
2. Damages during servicing
2.1 The client agrees that scratches may inevitably be created during the removal and installation of components or may happen during transportation. The Client agrees to indemnify FINE COFFEE COMPANY or its staffs against any claims, damages, losses, costs and expenses.
2.2 The client agrees that different variation of machines are available for the same model and the Service Provider will not stock complete spares for all variation or versions of machines or cover specifications sold outside Singapore. Due to homologation, availability of spares, technical conditions & other limitations. Fine Coffee Company will not be able to provide any service, maintenance, modifications, repairs, spare parts or technical support for espresso machines and coffee grinders purchased from overseas or not from the local distribution source of Fine Coffee Company.
2.3 In the event the espresso machine is allowed for servicing and the machine is not distributed by Fine Coffee Company. The client agrees that additional service charges, as well as freight charges for the importation of spares, will be charged additionally to the client. These charges will be decided by Fine Coffee Company at their discretion. The client also agrees that no warranty will be provided and indemnify Fine Coffee Company or its staff against any claims, damages, losses, costs and expenses. That includes further failures or loss of functions after the maintenance or faults formed during the maintenance due to any related implications. The Client agrees to hold harmless, protect, and defend FINE COFFEE COMPANY, its staffs and its subcontractors from any claim, suit, and penalty, from the Client’s use of the espresso machine that can result in damages, hurt, death, loss of properties, loss of functions or any monetary losses. Whether based upon a claim or action of contract, warranty, negligence, strict liability, contribution, indemnity, or any other legal theory or cause of action, even if advised of the possibility of such damages
3. Privacy And Ownership – You must own or have the permission to drop off the machines for repair. We will return the machines only to an individual with a signed copy of the original agreement.
4. Permissions – You grant FINE COFFEE COMPANY and its service representatives access and permission to open, view, modify, repair, replace components in the machine. You grant Fine Coffee Company and its service representatives, permission to install any hardware which Fine Coffee Company deems necessary to perform a repair.
5. Other Obligations – Fine Coffee Company is not responsible for tutoring customers nor for providing technical support by any means. FINE COFFEE COMPANY is not liable for existing damages to current components.
6. Unforeseen Events – You understand that there may be unintended consequences of any upgrades or modifications to your machine’s hardware and software. These can lead to incompatibilities or the possible loss of function. Hardware is interdependent and incompatibilities may not become immediately apparent. FINE COFFEE COMPANY is not liable for any loss financial or otherwise caused by acts of god, fire, natural disaster or theft, accidental damage, electrical disruption etc.
7. Delivery – Delivery will be sent to location’s main door only, Fine Coffee Company’s representing couriers do not deliver to rooms or locations within indoor. The couriers also do not provide training or installation services otherwise ordered and arranged before commencement of delivery.
8. Consent- FINE COFFEE COMPANY will not perform service without your consent and payment. If we discover additional issues with your machine, then you will be notified with an estimate. If you agree, then work will be done and the balance may be paid upon pickup or in advance. Hardware components will require payment in full prior to ordering or installing. You hereby agree to pay for any and all expenses, parts and labour which you have consented to by phone, by email, in person or by other means including a third party who can authorize repairs for you. You hereby authorize FINE COFFEE COMPANY to perform work on the designated machine. It is your responsibility to verify all work before taking receipt of your computer.
IN ALL CIRCUMSTANCES, YOU AGREE THAT FINE COFFEE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD AND/OR SERVICES RENDERED. FINE COFFEE COMPANY SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CLAIMS OF DAMAGES TO THE CUSTOMER. FURTHERMORE, FINE COFFEE COMPANY SHALL NOT BE LIABLE FOR LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS OR INCOME, LOSS OF GOODWILL, WORK STOPPAGE, LOSS OF DATA, AND/OR SUBSEQUENT DAMAGE TO ANY HARDWARE DUE TO HARDWARE FAILURE, OR SOFTWARE FAILURE. FINE COFFEE COMPANY IS NOT RESPONSIBLE FOR ANY OF THE FOREGOING OBLIGATIONS, AND CUSTOMER SHALL HAVE NO RIGHT OF RECOURSE AGAINST FINE COFFEE COMPANY FOR ANY SUCH OBLIGATIONS. IN NO EVENT, SHALL FINE COFFEE COMPANY OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES REGARDLESS OF WHETHER FINE COFFEE COMPANY OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
