Hello!
We only reply during working weekdays 9am to 5pm.
We will try and get back to you within 2 to 3 working days.
ORDER STATUS
To know your order status, you can check your account if you have opened one.
For coffee orders, tracking SMS will be provided. For machine orders, the couriers will call before coming.
VISITING US
If you like to visit and try the machines, please make an appointment: Experience and Service Centre.
The location is strictly by appointment only.
Address:
100 Pasir Panjang #04-09
Singapore 118518
The following are some links that should help you to understand more on the machines if you decide to make a purchase as soon as possible:
Choose the right espresso machine
New Starter’s Guide
REPAIRS
To request for repairs, please proceed to technical support and send all the necessary details. Sending requests for repairs here, via email or social media, will not be replied.
For validity, technical and operational purposes and to handle queries across the region, all orders and conversations must be logged online via forms or emails. All messages for different concern will be sent to our relevant department for handling, no call service is available.
Due to homologation, availability of compatible spares, difference in variations or components, technical conditions and & other limitations.
Fine Coffee Company will not be able to provide any service, modifications, repairs, spare parts or technical support for machines purchased not from its authorised local distribution source, grey imports or machines purchased from overseas
